FAQ

announcement Up to 80% off! Free Delivery on orders above $150.

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FAQ

1. WHAT ARE THE PAYMENT METHODS AVAILABLE? 

Cash

We accept cash payment on delivery (for below $200) and for walk-in purchases. 

NETS

We accept NETS payment for walk-in purchases. 

Credit / Debit Card

We accept credit / debit card payment on our online store and for walk-in purchases. 

Installment 

For installment payment option, please drop us a call for more information. 

E-invoice / GeBIZ

We offer E-invoice and GeBIZ as modes of payment for government agencies (e.g. ministries, schools etc.). 

Step 1: Drop us an email (inqury@homefitness.com.sg) indicating the list of items which you are interested in

Step 2: We will get back to you with a quotation and for your approval 

Step 3: We will deliver the items and follow up with you on the payment. 

Cheque

We accept cheque payment on delivery and for walk-in purchases above $200 (payable to Homefitness). 


 2. CAN I DO A SELF-COLLECTION AT YOUR SHOWROOM?

Yes, you can! Check out your item(s) under "Self-Collection" option and give us 1-3 working days from the date of order to prepare your item(s). Once your order is ready for collection, we will contact you via email / call to arrange a suitabe timing for your collection. 


3. DO YOU ALLOW CASH & CARRY AT YOUR SHOWROOM?

We do! However, do drop us an email or a call prior your visit to avoid disappointment to inform us which item(s) you would like to check out or purchase. Our sales team will then arrange an appointment for you to visit our showroom. 


4. WHAT ARE YOUR DELIVERY RATES?

Refer to our delivery information for the delivery rates!   


5. HOW LONG DOES IT TAKE FOR MY ITEMS TO BE DELIVERED?

It will take 4-7 working days for your items to be delivered after you checked out under "Standard Delivery" or you have spent a minimum of $150 online (where the delivery charges will be waived). We will then contact you via email/call to arrange a suitable date and time for your delivery. However, do take note that the delivery date and time will be arranged based on our delivery crew's schedule. If you are unable to receive the itmes on the proposal arrangement, your delivery will be rescheduled to another day.   


6. DO YOUR ITEMS COME WITH A WARRANTY?

Most of our products come with a warranty, and different products are covered with different warranty periods. Please refer to the product description of the product for its warranty detail. Do drop us an email / call if you would like to enquire more about the particular product's warranty. 


7. WHAT IF THE PRODUCT I AM INTERESTED IN IS OUT OF STOCK?

If the item(s) you are interested in is out of stock, do enter your email below the item(s) so that you will get notification once the item(s) is restocked. However, if you need more information on the item(s)'s next arrival period, simply drop us an email and we will get back to you as soon as possible.  


8. CAN I VIEW THE ITEMS BEFORE PURCHASE?

Yes, you can view the items you are interested at our showroom. To avoid disappointment, drop us an email / a call to book an appointment with us prior to your visit. During the arrangement, do let us know the items you wish to view so we can prepare in advance. 


9. CAN I GET A BETTER PRICE FOR THE ITEMS I AM INTERESTED IN?

Please be assured that the prices listed are the most competitive in the market. Do follow us on our social medias for our daily sales campaign, where we offer you irresistable discounts. We may also offer addition discounts for bulk purchases. 


10. CAN YOU REMOVE MY OLD EQUIPMENT FROM MY HOME WHEN I RECEIVE THE DELIVERY OF MY NEW EQUIPMENT?

Yes, we can remove your old equipment from your home at the flat rate of $50. This flat rate excludes Staircase Delivery Fee. For more information on our Staircase Delivery Fee, refer to our delivery information. 

 

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